By James S. Bowman
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Extra resources for Achieving Competencies in Public Service: The Professional Edge, 2nd Edition
Technical management skills include program management (with an emphasis on organizational savvy and productivity), strategic planning (with an eye toward sustainability), and resource management (as applied to finances, personnel, and information). Mastery of all these skills is essential for public servants, especially in a post-9/11, results-oriented 24 chapter 1 environment. Citizens reasonably expect competent performance from all those engaged in promoting the common good; incompetence undermines the legitimacy of the public service.
Have you served in the armed forces before? Do you have or plan to have children? What days are you available to work? Are you willing to work the required 10 hours per day, 4 days per week? Do you have any disabilities? Is your spouse employed?
To attain their goals, government agencies, nonprofit organizations, and businesses employ formal and informal procedures, from buying equipment to getting a definitive answer on a new proposal. Knowledge of organizational procedures, including past practices, is crucial for public service professionals because knowing why departments have operated a certain way in the past can enhance the efficient use of resources in the present, once the reasons for their use are rediscovered. On the other hand, managers must also know how to apply “best practices benchmarking” tools to assess whether past practices should be altered in order to improve operational efficiency and overall performance.